Your central resource for seamless assistance, expert troubleshooting, and proactive cybersecurity guidance. We're dedicated to resolving your issues swiftly and empowering you with knowledge. How can we help you today?
Find specialized assistance for all your cybersecurity needs. From initial setup to ongoing protection and threat resolution, our team is ready to support you.
Receive comprehensive assistance with installing, configuring, and updating your antivirus and endpoint protection software. We troubleshoot detection issues, performance impacts, and ensure your devices are shielded against the latest threats. Benefit from our expertise to optimize your security posture.
Get Antivirus Support
Our experts provide swift and effective detection and removal of malware, viruses, spyware, ransomware, and other malicious threats from your systems. We don't just remove the infection; we help identify the entry point and advise on preventing future occurrences, ensuring your digital environment is clean and secure.
Get Malware Removal Support
Secure your network perimeter with our firewall management support. We assist with initial setup, complex rule configuration, ongoing monitoring, and firmware updates. Our goal is to ensure your firewall effectively blocks unauthorized access while allowing legitimate traffic, tailored to your specific operational needs.
Get Firewall Support
Protect your critical information with our data backup and recovery guidance. We help you implement robust backup strategies, choose the right solutions, and test recovery processes. In the event of data loss, our team provides support to restore your information quickly and minimize downtime.
Get Backup Support
Encountering issues with your security software? We provide technical support for a wide range of security applications, helping resolve conflicts, error messages, and performance problems. Our team ensures your security tools are functioning optimally to provide continuous protection without hindering your productivity.
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Understand your organization's security posture with our consultation services related to security assessments. We help interpret findings, prioritize remediation efforts, and develop strategies to strengthen your defenses based on comprehensive risk analysis and industry best practices.
Inquire About Assessments
Founded in the heart of Seattle, ShieldPoint Technology has rapidly grown into a trusted leader in the cybersecurity landscape. Our journey began with a simple yet powerful vision: to make robust digital security accessible and manageable for everyone, from individual users to sprawling enterprises. We believe that in an increasingly connected world, peace of mind comes from knowing your digital assets are protected by experts who genuinely care.
Our team is our greatest asset. Comprised of certified cybersecurity professionals, seasoned IT specialists, and dedicated support staff, we bring a wealth of experience and a passion for problem-solving to every interaction. We continuously invest in training and stay ahead of the curve on emerging threats and cutting-edge defense mechanisms. This commitment to excellence ensures we provide not just solutions, but also education and empowerment to our clients.
At SecurePoint, customer support isn't just a department; it's the cornerstone of our philosophy. We understand that cybersecurity can be complex and, at times, daunting. That's why we prioritize clear communication, prompt responses, and effective resolutions. Whether you're facing an active threat, need guidance on prevention, or simply have a question about your security software, our team is here to provide unparalleled assistance with patience and expertise.
Our Mission: To deliver peace of mind through robust security technology and responsive, expert human support, empowering our clients to operate confidently and securely in a dynamic digital world. We are committed to innovation, integrity, and fostering lasting partnerships built on trust and tangible results.
Find quick answers to common queries about our services, cybersecurity best practices, and how to get the most out of your SecurePoint solutions. If your question isn't here, don't hesitate to contact us.
For urgent issues, you can contact us via our dedicated support hotline at (206) 555-0188. You can also submit a high-priority ticket through our support portal on this page, clearly marking its urgency. Our team monitors critical requests around the clock.
Additionally, registered enterprise clients may have access to a dedicated emergency contact line outlined in their service level agreement.
Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM Pacific Standard Time (PST). During these hours, we aim to respond to new support tickets within 2-4 business hours for standard requests and within 1 hour for urgent requests. For issues submitted outside of standard hours, we prioritize them the next business day, unless they are marked as critical or you are covered by an extended support plan.
You can find more detailed information on our response commitments in the contact section or your service agreement.
First, remain calm and follow the on-screen prompts from your SecurePoint antivirus software. It will typically recommend actions like 'Quarantine', 'Clean', or 'Delete'. Choose the recommended action. It's also wise to disconnect the affected device from the internet temporarily to prevent potential spread. Afterwards, run a full system scan. If you're unsure or the threat persists, please submit a support ticket immediately, providing details of the detection and any messages shown.
Your SecurePoint antivirus software is designed to update its virus definitions automatically and frequently, often multiple times a day, to protect against the latest threats. Ensure this automatic update feature is enabled. For the software application itself, updates are released periodically to enhance features and security. We recommend enabling automatic updates for the application as well, or checking for updates weekly if manual updates are preferred. This ensures you have the most current protection.
Common signs of malware infection include a noticeable slowdown in computer performance, frequent crashes or error messages (Blue Screen of Death), unexpected pop-up advertisements, your web browser redirecting to unwanted sites, new toolbars or extensions appearing without your consent, unusual network activity, or files being modified or deleted. If you observe several of these symptoms, it's crucial to run a comprehensive scan with your security software. If the issues persist or you need help, contact our support team for expert assistance.
ShieldPoint Technology offers expert assistance in identifying and attempting to remove ransomware. However, file recovery from ransomware can be extremely challenging if files are encrypted and you don't have backups. We strongly advocate for proactive measures, including regular, tested data backups. While we can guide you through the removal process and explore decryption options if known tools exist for that specific ransomware variant, we cannot guarantee file recovery without prior backups. Please contact us immediately if you suspect a ransomware attack.
Empower yourself with our expert-crafted guides. Follow these step-by-step instructions to resolve common cybersecurity issues and optimize your security settings effectively.
Learn the essential steps to initiate a comprehensive malware and virus scan on your Windows or macOS computer using SecurePoint security software. This guide covers scan types, scheduling, and interpreting results to ensure your system is thoroughly checked for threats.
View Guide
Your home Wi-Fi network is a gateway to your digital life. This guide details crucial steps to protect it from unauthorized access, including strong password creation, WPA3 encryption, router admin security, disabling WPS, and guest network setup. Protect all your connected devices.
View Guide
Phishing attacks are increasingly sophisticated. Learn to spot the red flags: suspicious sender addresses, urgent requests, generic greetings, poor grammar, and malicious links or attachments. This guide equips you to recognize and avoid these scams, protecting your personal information.
View GuideDiscover how ShieldPoint Technology has helped businesses and individuals in Seattle and beyond achieve robust cybersecurity and peace of mind.
"The SecurePoint team was incredibly responsive when we faced a malware scare. They not only resolved the issue quickly but also helped us understand how to prevent future incidents. Their professionalism and expertise are top-notch!"
Emily Carter
Small Business Owner, Seattle
"Setting up our new office's network security seemed daunting, but SecurePoint made it seamless. Their firewall management service gives us great confidence. Highly recommend them for any tech startup."
David Lee
Tech Entrepreneur, Bellevue
"I rely on SecurePoint for my home office security. Their antivirus support is fantastic, and the troubleshooting guides are easy to follow. It's reassuring to know expert help is just a call away."
Maria Rodriguez
Freelance Consultant, Redmond
"After a minor data scare, SecurePoint helped us implement a solid backup and recovery plan. Their team was patient and explained everything clearly. We feel much more secure now."
Michael Johnson
IT Manager, Kent
Need personalized assistance? Please fill out the form below with as much detail as possible. Our dedicated support team will review your request and aim to respond within 24 business hours. For urgent matters, please indicate this in your description or call our support line.
Connect with our support team in real-time for quick assistance or allow us to securely access your device to resolve issues more effectively.
Chat directly with one of our knowledgeable support specialists for instant answers to your questions and step-by-step guidance through troubleshooting. It's the fastest way to get simple issues resolved.
Available: Mon-Fri, 9 AM - 5 PM PST
For more complex issues, allow our certified technicians to securely connect to your device. With your permission, we can diagnose problems, configure settings, and resolve issues as if we were right there with you. A support agent will provide you with a unique session code.
How Remote Support WorksAccess essential tools, documentation, and software provided by ShieldPoint Technology to enhance your security and user experience. All downloads are verified and secure.
Our flagship endpoint protection agent for all modern Windows systems. Provides real-time threat defense, behavioral analysis, and centralized management capabilities.
Type: EXE | Size: 15.3 MB | Version: 3.2.1
Download Now
Comprehensive endpoint security tailored for macOS environments. Offers robust protection against Mac-specific threats while maintaining system performance.
Type: DMG | Size: 20.1 MB | Version: 3.2.1
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A comprehensive guide detailing all features, configurations, and troubleshooting steps for the SecurePoint Endpoint Security Suite. Essential reading for administrators and advanced users.
Type: PDF | Size: 5.8 MB | Version: July 2024
Download Manual
Optimize your network defenses with our guide to firewall configuration. Learn about rule ordering, port management, logging, and advanced settings to maximize security.
Type: PDF | Size: 1.2 MB | Version: v1.1
Download Guide
A specialized standalone tool designed to detect and remove specific persistent threats that may evade standard scans. Use under guidance from our support team or if instructed by a security alert.
Type: EXE | Size: 8.5 MB | Version: 1.5.0
Download Tool
A set of customizable security policy templates (Acceptable Use, Password Policy, Incident Response) to help small businesses establish foundational cybersecurity governance.
Type: DOCX ZIP | Size: 0.8 MB | Version: 2024 Edition
Download TemplatesLast Updated: October 26, 2023, 10:00 AM PST
All systems operational.
All endpoint protection services, including threat detection and policy enforcement, are functioning normally.
Ticket submission, FAQ, guide access, and live chat services are online and fully functional.
Updates to our global threat intelligence network may be experiencing slight delays. Our team is actively investigating and working to restore full speed. Core protection remains unaffected.
Our remote assistance tools and infrastructure are fully functional, allowing our technicians to connect and provide support as needed.
Stay informed about critical security updates, emerging threats, and vulnerabilities that may impact you. We provide timely advisories to help you stay protected.
Date: October 25, 2023 | Severity: High
A new critical remote code execution vulnerability (CVE-2023-12345) has been identified in the popular WebServ server software, version 2.5. This flaw could allow an unauthenticated attacker to take full control of affected servers. We strongly advise all users of WebServ v2.5 to update to the patched version 2.5.1 immediately or apply vendor-supplied mitigations. SecurePoint products are not directly affected but monitor for exploitation attempts.
Read More & Mitigation StepsDate: October 23, 2023 | Severity: Medium
ShieldPoint Technology is tracking an active phishing campaign employing sophisticated social engineering tactics. These emails, often impersonating legitimate financial institutions or regulatory bodies, aim to trick recipients into revealing login credentials or initiating fraudulent transactions. Be extra vigilant with unsolicited emails requesting sensitive information. Verify legitimacy through official channels before clicking links or providing data.
Learn to Identify This CampaignDate: October 20, 2023 | Severity: Medium
We have observed a significant increase in automated brute-force attacks targeting Remote Desktop Protocol (RDP) services exposed to the internet. Organizations utilizing RDP should ensure strong, unique passwords, enable Network Level Authentication (NLA), implement account lockout policies, and consider using a VPN or restricting RDP access to whitelisted IP addresses. Regularly review RDP logs for suspicious activity.
RDP Hardening RecommendationsWe're here to help. Whether you have a technical question, need support, or want to learn more about our cybersecurity solutions, reach out to ShieldPoint Technology through your preferred method.
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