ShieldPoint Technology Privacy Policy
ShieldPoint Technology operates this service and is committed to protecting the privacy of users of our site. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform or engage with our services, including Antivirus Installation and Configuration, Malware and Virus Removal, Endpoint Security Management, Technical Support for Security Software, Firewall Setup and Monitoring, Data Backup and Recovery Planning, and Security Assessment and Consultation.
Data Controller
ShieldPoint Technology is the data controller responsible for your personal information.
Information We Collect
We may collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you. This includes:
- Information you provide directly to us: This includes contact information such as your name and email address, technical information about your systems or devices when you use our support services, payment information if you purchase services, and any other information you provide when contacting us or using our service.
- Information collected automatically: When you access or use our site or service, we may automatically collect certain information about your device and usage, such as IP addresses, browser type, operating system, referring URLs, access times, and interactions with our service. This helps us understand how users interact with our platform and improve our services.
- Information from third parties: We may receive information from third-party services integrated with our platform or from partners who assist us in providing our services.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services: This includes delivering the technical support and security services you request, processing transactions, and managing your account.
- To improve our services: We use data to understand how our site and services are used, identify areas for improvement, and develop new features.
- To communicate with you: We may use your information to respond to your inquiries, send you technical notices, updates, security alerts, and support messages, or provide information about services we believe may interest you, in accordance with your communication preferences.
- For security and fraud prevention: We use information to detect, prevent, and respond to potential security risks and fraudulent activity.
- To comply with legal obligations: We may use your information as required by applicable laws, regulations, or legal processes.
Legal Basis for Processing
We process your personal information based on several legal grounds:
- Performance of a contract: Processing is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering into a contract (e.g., providing technical support services).
- Legitimate interests: We have legitimate interests in processing your information to operate and improve our business, ensure the security of our site and services, and communicate with you, provided these interests do not override your rights and freedoms.
- Legal obligation: Processing is necessary to comply with a legal obligation (e.g., tax laws, security regulations).
- Consent: In certain situations, we may rely on your consent to process your information, particularly for sending marketing communications. You can withdraw your consent at any time.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for processing.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and technical support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: If ShieldPoint Technology is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Your Data Protection Rights
Depending on your location and applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal information.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal information under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you are unhappy with how we have used your data.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Similar Technology
Our site may use cookies and similar tracking Technology to enhance your user experience, analyze site usage, and for security purposes. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our site or service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection rules than your country. We will take steps to ensure that any international transfers of personal information are subject to appropriate safeguards required by applicable law.
Children's Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your rights, or how we handle your personal information, please contact us at:
ShieldPoint Technology
1505 Fifth Avenue
Suite 300
Seattle, Washington, 98101
USA